Returns and Exchanges
● To qualify for a return, the return request should be made within 7 days of receiving the item(even for defective items), otherwise it is not acceptable.
● Once confirmed, items must be returned immediately and arrive within 7 working days.
● The following are not eligible for returns/exchanges:
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will NOT be accepted.
How to Return
You must inform us beforehand about the return/exchange via E-mail.
State clearly what you are returning and the reasons why you are returning these items.
Damage, Defective Item(s)
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will assist you to get exchange with new item and related extra cost (reshipping fee) will be in responsible by us.
However, if you request to get a different option (size or color) other than what you first ordered, then, it will be considered as exchange due to change of mind so shipping cost will be in responsible by you instead.
Also, once item arrives at our warehouse, returned items' condition will be examined first. In case item shows signs of use (stains, scent or any form of contamination), item will not be accepted for an exchange.
To ensure availability of your replacement item, you may contact us to check the item you would like in exchange.
Your order will be handled under following procedure:
1)You will be asked to send photos of the damaged or defective item through e-mail.
2)Return the damaged or defective item then send us the photo of return shipment receipt.
3)Reship the new item and new tracking number will be sent to you through email.
NOTE THAT :
Suncolora will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to Suncolora along with defective items, the buyer will be responsible for all shipping costs.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will also not be considered as defective items.
All products must be returned in the same condition as they were shipped, including product,bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.